Detailed Privacy Policy

When a hotel, hotel owner, manager, or staff member contacts Hotel Connect, we may collect business contact information such as name, phone number, email address, company name, hotel name, job title, and preferred communication method.

During demo, onboarding, implementation, and support, we may collect hotel operation details including room count, property type, branch count, booking workflow, staff structure, inventory categories, billing requirements, GST or tax setup preferences, report requirements, and requested integrations.

When a customer uses the CRM, the platform may store operational records such as bookings, guest profiles, check-in and check-out records, room status, housekeeping activity, staff attendance, inventory movement, invoices, receipts, payments, reports, settings, and user activity logs.

• Website and demo enquiry information
• Customer account, admin user, and staff access information
• Hotel operational data entered into the CRM
• Support conversations, implementation notes, and service feedback
• Technical information such as device, browser, IP address, login time, and usage logs

We use collected information to respond to enquiries, schedule demos, prepare pricing proposals, configure customer accounts, deliver the CRM service, provide training, resolve support issues, and maintain secure access to the platform.

We may also use information to improve product performance, understand feature usage, develop new modules, communicate service updates, send renewal or billing reminders, detect misuse, prevent unauthorized access, and comply with applicable legal or accounting obligations.

Hotel operational data entered by a customer into Hotel Connect remains the customer's business data. Hotel Connect does not claim ownership of customer booking data, guest data, room data, inventory records, invoices, or internal staff records.

We process this data only as needed to provide the subscribed CRM service, maintain backups, troubleshoot issues, improve reliability, protect the system, and support authorized customer requests.

Hotels may use the CRM to manage guest and staff information. The customer is responsible for collecting guest and staff information lawfully, providing required notices, obtaining consent where required, and deciding what information should be entered into the CRM.

Hotel Connect provides tools to manage this information, but the hotel remains responsible for the accuracy, legality, and day-to-day use of the data entered by its team.

Our website may use cookies or similar technologies to keep the website functional, remember basic preferences, measure page performance, understand demo interest, and improve the visitor experience.

Analytics information is generally used in aggregated form to understand which pages are useful, where visitors face friction, and how we can improve the website and product communication. Browser settings can usually be used to control or block cookies.

We do not sell customer data. We may share limited information with trusted service providers only when needed to operate the business and deliver the service.

These service providers may include hosting providers, database services, email or SMS providers, payment coordination partners, analytics tools, customer support tools, security services, and professional advisers where necessary.

• We share only the information needed for the relevant service.
• We expect providers to use information only for authorized service purposes.
• We may disclose information if required by law, regulation, court order, or valid government request.

We use reasonable technical and organizational safeguards to protect information against unauthorized access, misuse, disclosure, alteration, and loss. These safeguards may include role-based access, authentication controls, secure hosting practices, backup processes, activity logging, and restricted internal access.

No online service can guarantee absolute security. Customers must also protect their own accounts by using strong passwords, limiting staff permissions, removing access for former employees, and reporting suspected unauthorized access promptly.

We retain information for as long as needed to provide the CRM service, support active customers, maintain business and tax records, resolve disputes, enforce agreements, improve security, and comply with legal obligations.

After a subscription ends, customer data may be retained for a reasonable period for backup, audit, support, or legal purposes unless deletion is requested and deletion is legally and technically possible.

Customers may contact us to request correction, export, or deletion of relevant business information. Requests may require verification to protect customer accounts and prevent unauthorized changes.

Some data may not be deleted immediately where it is required for legal compliance, security records, backup integrity, billing history, dispute resolution, or legitimate business purposes.

Hotel Connect may use infrastructure, support tools, or service providers located in different regions. By using the website or CRM service, customers understand that information may be processed wherever our systems or trusted providers operate, subject to reasonable safeguards.

Hotel Connect is a business software service intended for hotels and hospitality teams. It is not designed for direct use by children, and we do not knowingly collect information from children through the public website.

We may update this Privacy Policy when our product, operations, service providers, or legal requirements change. The updated date on this page will show when the latest version became effective.

For privacy questions, correction requests, or data-related concerns, contact us at privacy@hotel.tapashnath.site or sales@hotel.tapashnath.site.